Refund Policy – Passion Secrets
At Passion Secrets, your satisfaction is our priority. We are committed to providing high-quality products that help women feel confident, empowered, and celebrated. However, due to the personal nature of our items, we have a strict refund policy to ensure hygiene, safety, and fairness for all our customers.
Eligibility for Refunds
We offer refunds only in the following cases:
The product arrived damaged or defective.
The wrong item was sent.
The product was never received (upon verified shipping error).
To be eligible for a refund:
The item must be unused, unopened, and in its original packaging.
You must contact us within 7 days of receiving your order.
Proof of purchase (e.g., order number, confirmation email) is required.
Non-Refundable Items
Please note that we do not accept returns or offer refunds for any product that has been opened, used, or tampered with. This policy is in place to protect the health and safety of all our customers.
This includes, but is not limited to:
Personal care items
Intimate products
Consumable goods
How to Request a Refund
If your item meets the above criteria:
Email our support team at [info@passion-secrets.com] with your order number and a clear photo of the item (if damaged or incorrect).
Our team will review your request within 2-3 business days.
If approved, a refund will be processed to your original payment method within 7-10 business days.
Exchanges
We currently do not offer exchanges unless the product is defective or the wrong item was shipped.
Thank you for choosing Passion Secrets.
We appreciate your understanding and support as we maintain the highest standards of hygiene and customer care.